CallScaler

Documentation

Everything you need to set up and manage your call tracking. From buying your first number to advanced API integrations.

Quick Start

Create Account

Sign up and start tracking calls

Buy a Number

Get a local or toll-free tracking number

Set Up Call Flow

Configure where your calls route

Features

Dashboard and Reporting

Use Overview and Call Log to monitor performance and review every call end to end.

Call Log Exports

Export exactly the call data you need, including optional AI summary and full transcription columns.

Qualified Calls

Use duration thresholds and AI signals to measure call quality across dashboard, call log, and ad conversion workflows.

SMS and Conversations

Send and receive SMS from tracking numbers, review media messages, and manage unified call plus text timelines.

Text Messaging Setup and 10DLC Registration

Complete the one-time Text Messaging Setup flow so your tracking numbers can send outbound SMS in the US.

AI Transcription and Intelligence

How to enable AI analysis, review transcripts, and use lead scoring in the Call Log.

Team Management

Invite teammates, assign roles, and control number-level access from the Users page.

Pay Per Call

How it works

The roles in a Pay Per Call network — buyers, publishers, marketplace participants, and you (the network admin) — and how a call becomes a payout.

Buying Calls

Set up buying campaigns, choose fixed or revenue-share pricing, target the ZIPs you serve, and fund your marketplace wallet.

Buyers

Add buyers, top up their balances, and route qualified calls to them.

Publishers

Invite publishers, manage their campaigns and tracking numbers, read their ping log, and suspend underperformers.

Ringba Publisher Integration

Create a Ringba Ring Tree Target that pings a CallScaler campaign for a live bid and routes accepted calls automatically.

TrackDrive Publisher Integration

Create a TrackDrive buyer that pings a CallScaler campaign for a live bid and routes accepted calls to the returned number.

Retreaver Publisher Integration

Add a ping webhook to a Retreaver buyer that gets a live CallScaler bid and routes accepted calls to the returned number.

Offers

Create the campaigns publishers will run, set payout and qualification rules, and choose where they show up.

Applications

Review publisher applications, approve or reject, and assign tracking numbers.

Payouts

Settle publisher earnings at the end of each month, via whichever payout methods you accept.

Disputes

Buyer-initiated dispute reviews and how the money reverses when one is approved.

Pay Per Call Settings

Global settings, broker accounts, payment processors, notification cadences, payout preferences, and canned responses for your network operations.

Extensions

Extensions Overview

Extend CallScaler with powerful extensions for ad integrations, robocall blocking, real-time bidding, and more.

Ad Platform Integrations

Connect CallScaler with Google Ads, Meta Ads, and Microsoft Ads to track offline call conversions.

Robocall Extinguisher

Configure risk-score blocking, whitelist overrides, and carrier blacklist rules for inbound calls.

Google Sheets Connector

Automatically push call data to Google Sheets for easy reporting and sharing.

Outbound Calling

Place outbound calls from your tracking numbers by phone bridge, in your browser, or with Power Dialer.

Browser Calling

Place outbound calls directly from your browser with optional recording and AI transcription.

White Labeling

Set up a branded client experience with your own domain, logo, and color settings.

CallScaler Marketplace

Buy calls and sell calls from your existing CallScaler account. One free extension, two doors.

Data Retention

How CallScaler stores and automatically purges call data across your account.

Sensitive Data Redaction (PII)

Automatically detect and redact sensitive information from call recordings and transcripts.

Real-Time Bidding (RTB)

Turn every inbound call into a live auction across your buyers, route to the highest bid, and never strand a call.

API

API Overview

Authentication, role requirements, rate limits, pagination, and response conventions for the CallScaler REST API.

Calls API

List, filter, and export call data with full attribution, AI analysis, and transcriptions.

Analytics API

Aggregate call data with flexible grouping and metrics for custom reports and dashboards.

Resources API

Manage numbers, call flows, voicemails, SMS, and other resources via the API.

Post-Call Webhooks

Send call data from CallScaler to Zapier, Slack, your CRM, or any URL automatically after every call.

Marketplace API

Read-only API access for marketplace publishers and call buyers — pull your calls, earnings, payouts, transactions, and balance.

Payout Sync

Pull real payout amounts from buyers and external networks (Ringba, MarketCall, Trackdrive) into CallScaler so every call's revenue reflects what you actually earned. Two transports: inbound webhook (push) and Ringba API (pull).

Can't find what you need? Submit a support ticket from your dashboard.